FAQ's - Felisha





Ordering at http://www.felisha.in is customer friendly. Browse the website to make your purchase. Just select the products/services you want to shop/subscribe to, enter the quantity you desire, and click on “Add to Bag”.

Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully opted for your payment mode / made your payment, your order will be processed online immediately and we will ship/assign your order to you.

We only accept orders for delivery in India.

Shipping Charges & Timeline

The minimum order value is Rs.500 (net of all discounts and vouchers). Free Shipping on all orders above Rs 1500. Shipping charges will be applicable on orders below Rs.1500. Delivery time is a maximum of 7 business days from the order date except for the festive rush period. Ground shipping is available in India only. Cash on delivery service is available only in select regions.

Shipping rules & restrictions

  • We ship to street addresses in all states of India.
  • Business Days: We will process orders to ship Monday – Saturday excluding public/ bank holidays.
  • http://www.felisha.in is able to ship to one shipping address per order. If you’d like to ship to multiple addresses, please place a separate order for each unique address.
  • Cash on delivery service is available only in select regions.

Shipping Policy

  • Your orders are shipped from our warehouse in Mumbai through registered courier companies at your doorstep.
  • Orders are shipped within 2(two) business days of confirmation of payment for prepaid and upon confirmation of order for COD.
  • Normally, purchased items will be delivered to your doorstep within 7(seven) business days of the date of the order made between 9 am-6 pm from Monday to Saturday and plus 1(one) business day for orders made between 6 pm- 9 am during Monday to Saturday or Sunday. Delivery of all orders will be to the mailing address as provided by you at the time of placing your order.
  • Goods receipt will need to be signed upon delivery. If you can’t be there to sign for your delivery, please suggest an alternative person; a family member, colleague, neighbor, etc. However, Felisha.in will not take responsibility for products signed by an alternative person.
  • As part of our commitment to the environment, we will continue to focus on reducing our packaging, which minimizes the impact on our environment. As such, some of our products do not come with extra packagings such as safety seals and inner lids. Our products are also packaged to provide sufficient ‘head space’ to minimize content leakage, sometimes resulting in cream shifting within the container during delivery.
  • Felisha.in is not responsible for damage after delivery. All claims for shortages and damages must be reported to customer care service within 24 hours of delivery.

Order & shipping confirmation E-mails

When your order is received, we will send you an e-mail confirming your order. Then, when your order is shipped, we will send you a shipment confirmation. It will include the following information:

  • Items purchased
  • Payment information
  • Tracking number
  • Estimated delivery time

Tracking your shipment through Airway Bill No.

All packages are sent through registered courier companies. Your shipping confirmation e-mail will include your “Tracking Number/ AWB No.” and a link to the company tracking site.

Changes to an Order

Once your order is placed, it immediately goes to our warehouse for processing. This ensures that we are able to ship your order quickly and ensure you get your products as soon as possible, but it also means we are unable to modify or cancel your order.

If an item is out of stock

We apologize for the inconvenience that may be caused due to products marked out of stock, which are not available as we will be unable to fulfil the request immediately.

In exigencies, in case your order has been accepted by us but your item is unable to be delivered, we will contact you within 2 (two) business days to discuss how you would like the order handled.

If an item is out of stock, you may either contact our customer care department, they will guide you to place the best alternate.

Cancellation of an Order

In case, you wish to cancel your order, get in touch with our customer care team either through mail or telephone within 24 hours of your placement of order. Felisha.in will not be able to cancel the order beyond 24 hours of your placement of order.

In case of prepaid orders refunds will be processed as per our Exchange / Return policies.

Gift Vouchers You can purchase Gift Vouchers online that can be redeemed at Felisha.in the website only. You’ll find Gift Vouchers on the Gift Page. You can redeem Online only those vouchers received against your Loyalty Club points. No other Voucher sold Offline or from any other source will be redeemed online.
Earning Points & Rewards
  • You may earn and redeem points on the website only.
  • Rewards with every qualifying purchase.
Valid on regular-priced items only. Disclaimer: The above-stated Loyalty Member benefits are only applicable in India. How can I earn points online? The reward points are available on the website (www.felisha.in) only. How can I redeem points online? The reward points can be redeemed on the website (www.felisha.in) only Loyalty Points, Terms & Conditions:
  • The Loyalty Points is non-transferable and the discount cannot be clubbed with any ongoing promotion and discounts on online.
  • For use in India only.
  • No products/services exchange is permitted for the purchases made under Loyalty points.
  • Felisha.in reserves the right to amend privileges, terms & conditions without prior notice.
  • The decision of the company shall be final and binding.
  • Any dispute will be subject to the jurisdiction of the Mumbai Court only.
  • In the event of any queries please inform support@felisha.in.

Return Policy

Though we strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we don’t accept exchange or return of the products once sold or delivered.

In case of any established quality issue with the products, all you need to do is give us a call within 24 hours of delivery of the products at your place at our customer care on +91-8657764186 or drop an email at support@felisha.in within a period of 24 hours from the time/date of delivery.

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition and subject to the following terms:

  • Return / Exchange/replacement for goods/ merchandise are subject to inspection and checking by Felisha.in Team.
  • Damages due to neglect, improper usage or application will not be covered under our Exchange/Returns Policy.
  • Some special rules for promotional offers may override Felisha.in’s Exchange/ Returns Policy.
  • Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your exchange request has been placed with the customer care team, it usually takes about 3(three) business days to have the product picked from your place and another 7(seven) business days to initiate exchange/refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a product inspection which takes about 7 business days.
  • Once the exchange of products is accepted, Felisha.in will issue Felisha.in’s Credit Notes. Felisha.in’s Credit Notes can be utilized on a future purchase on the website.
    A scanned copy of the courier slip needs to be emailed to us within 7(seven) business days of opening the return request.
  • In case of an exchange of the product, do give us a call and we can help you with the steps to follow in case of return. You can return the product hassle-free to our address at :

Felisha Cosmetics Pvt. Ltd.
No.5, 1/1, behind Cinemax, opp. Prabhodhan Ground, Siddharth Nagar, Goregaon West, Mumbai, Maharashtra 400104

  • Place your item in its original packaging.
  • Please mention your Name, Invoice no/Order no. and Mobile Number, on the top of the box, and insert the original invoice.
  • Keep the product and the package ready for pick up by Felisha.in.
  • Make sure you seal it properly.
  • To check which items cannot be exchanged, please call our customer care number at +91-8657764186 through business days (Monday to Saturday) or mail us at support@felisha.in.
  • The final price of exchanged products should be equal to or more than the price of returned items.
  • Exchanged product is dispatched as soon as the returned item/s has passed product inspection.
  • In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card, etc.
  • You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items. 

Payment & Pricing

  • Felisha.in product prices listed are current; however, these are subject to change without any prior notice.
  • All orders are acknowledged at the current pricing.
  • Our products are liable to and inclusive of GST.
  • http://www.felisha.in is set up to take immediate orders; accept online payments via domestic and International credit cards issued by Banks and Institutions that are part of Visa /Master card. It also accepts Visa / Master Debit Cards issued by Indian Banks and Amex Cards or Net banking payment mode of selected banks in India.
  • For select banks in India – a full list is available at the time of checkout and prior to making the payment for purchase.
  • You may make payment via “Cash on Delivery” (COD) at the time of the delivery of the product. However this mode of payment facility is only available in select regions / areas as specified by Felisha.in. Hence, based on your location and your choice of products, the COD option may or may not be available to you.

Safety of online transaction

We have gone to great lengths to make your shopping experience safe and secure. You can use your credit/debit card without any worries; we have processes in place to keep customer data safe and secure.

Alternate payment option

We have the cash-on-delivery option available only in select regions, you can place your order using this option and the products will get delivered to your doorstep, you can then pay the courier for your purchases in cash.

Are your products authentic?

All the products we sell are 100% authentic.

I am a vegan/ vegetarian. Can I use your products?

We are a 100% vegetarian brand. All our products are cruelty-free and are not tested on animals. However, few of our products use animal-derived ingredients like honey/ beeswax, etc.