The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. In case of products where colour is not mentioned, customer shall receive any colour which is in stock at the time of ordering and the same cannot be replaced/returned.

Products purchased by a Customer cannot be Returned/Replaced by Felisha.in India. The returns/refunds will be accepted only if the Customer finds that the Product delivered is damaged and/or defective and/or is expired and/or altogether different product from what they have ordered and the same needs to be intimated to us within 7 (seven) days of the delivery date by sending an email at wecare@felisha.in or by calling us at +91-8657764186. Returns or Replacement for the above mentioned conditions will be entertained only once for each order.

In case of Return or Replacement of any Product, Felisha.in will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with Felisha.in, in this regard.

Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.

Felisha.in will make reasonable endeavour that any eligible refund/credit note is initiated within 15 working days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within 7 to 10 working days, after refund eligibility confirmation, or such time as taken by banking channels to process such refund.

In case any free item is found defective then Felisha.in shall arrange for the replacement of the free item only and the main Product shall not be replaced.

Order once placed on Felisha.in. can be requested for cancellation if the order is not dispatched for delivery by sending an email at wecare@felisha.in or by calling us at +91-8657764186. Felisha.in reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by Felisha.in specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by Felisha.in to arrange delivery of Product etc. If cancellation request is rejected by Felisha.in after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by Felisha.in, the said amount will be refunded in accordance with above mentioned process.