Felisha.in standard delivery time will be 2-5 working days. Felisha.in shall exercise reasonable endeavours to ensure that any product ordered on the website is shipped within such timeline subject to the availability of the Product(s) and/or serviceable pin codes. However, the Customer understands and confirms that Felisha.in shall not be held responsible for any delay in shipment due to circumstances beyond the control of Felisha.in and due to any lapses on the part of the Courier/Logistic Partner. The customer will be solely responsible to provide correct and proper delivery information including addresses.

Felisha.in may offer free shipping on orders above the defined Minimum Order value (MOV) in selected serviceable pin codes. For orders below MOV and other service pin codes, standard shipping charges will be applicable which will be displayed at the time of order placement. Felisha.in reserves its right to change the minimum Order value (MOV) or standard shipping charges from time to time without giving any advance notice to the Customer. Shipping charges will be displayed at the time of placing the order and the Customer confirms & agrees to the shipping charges during the placement of orders on “Felisha.in” website.

In case a Customer books order of multiple Products in one transaction, Felisha.in would endeavour to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues. If a Customer places multiple Products order in single transaction, then such order will be shipped to a single shipping address but if the Customer wishes to ship the order to different addresses, then separate orders should be placed.

In the case of international orders, all duties & taxes are to be borne by the customer as per customs department norms of their respective country.

Felisha.in reserves the right to cancel, delay, or recall the order from delivery of the Products, if any fraud is suspected.

Some Indian states prohibit the direct sale of merchandise from other states and require special documentation to give effect to such a sale without dual taxation. If we receive an order from such states or to be delivered to such states then, under such circumstances, Felisha.in retain the right to accept or reject such order, at its sole discretion.

Felisha.in’s logistics partners will make 2 (two) attempts to deliver the Product after which the order will be cancelled and notification to the same effect shall be sent to the Customer. Felisha.in will refund the charged amount on the Order after deducting the shipping charges as per Felisha.in policy.

Title to the Products and all risk of loss passes to the Customer upon delivery of the Product to the Customer.

Felisha.in shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information at any time before the dispatch of the products. Felisha.in may not be in a position to accept certain orders for reasons including limitations on quantities available for purchase, or other problems identified by its internal department, in which case, Felisha.in reserve the right, at its sole discretion, to refuse or cancel such order or any portion thereof. In each case, Felisha.in will provide notification to the Customer and will process a refund in accordance with the Refund & Return Policy where payment has been made by the Customer.